Terms & Conditions

Margaret Hills Clinic Ltd Terms and Conditions of Sale and use of Website

Use of website
Orders & Delivery
Prices
Payment
Returns
Cancellation
Warranties
Customer Services
Privacy Policy
External Links

Use of website

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions, which together with our privacy policy govern Margaret Hills Clinic Ltd’s relationship with you in respect of this website.

You must be at least 18 years of age to use our website.  By using our website you warrant and represent that you are at least 18 years of age.

The term ‘Margaret Hills Clinic Ltd’ or ‘us’ or ‘we’ refers to the owner of the website a company registered in England and Wales whose registered office is:

Margaret Hills Clinic Ltd                                                           Tel 01926 854783
1 Oaks Precinct                                                                      Vat No 883744580
Caesar Road                                                   Company Registration No 2398857
Kenilworth
Warwickshire
CV8 1DP

The term ‘you’ refers to the user or viewer of our website.
Terms may alter as necessary and therefore you should check them before you make a new purchase.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the full extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.


The information provided on this website does not seek to diagnose disease, or to replace medical advice. Proper medical advice should be sought in the first instance. Please exercise caution when taking nutritional supplements and herbal remedies, if the products you wish to purchase have been recommended to you by your practitioner, it is important to disclose your full medical history and current medication details to avoid potential contra-indications. Please ask your doctor or pharmacist for advice.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without prior written consent from Margaret Hills Clinic Ltd

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

This website and its content are copyright of Margaret Hills Clinic Ltd. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
You may print or download to a local hard disk extracts for your personal and non-commercial use only
You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Orders and Delivery

When you place your order via our website or by telephone we will endeavour to process it the same day for despatch the next working day. Orders placed after 4pm may not be processed until the following day. This is subject to all items being available. If we have to wait for an item to come into stock we will contact you as appropriate.

Packages up to 1kg will be sent by Royal Mail 1st Class post: 

0-1kg £3.00
 
Orders over 1kg and upto 20kg will be dilvered by Citylink courier:

Over 1kg-10kg £5.50
Over 10kg - 20kg £8.00
 
Orders over 20kg are by special arrangement, please contact us to arrange this on 01926 854783.

If you wish to pay extra for recorded or first class delivery, please contact us to arrange this on 01926 854783.

For EU and non EU addresses orders will be sent by airmail for parcels up to 2kg. We cannot send parcels above this weight outside of the UK. We can split a larger order in to separate orders. Please contact us to arrange this.

For UK addresses orders are sent next working day by first class post – please allow 21 days for delivery
For EU and outside of EU addresses orders are sent next working day via airmail – please allow 28 days for delivery.

Please note that we cannot replace a missing parcel until the 21 days (UK) or 28 days (outside of UK) has elapsed.

All UK transactions will be completed within 30 days unless we contact you to arrange otherwise. Transactions outside of the UK may take longer than this.


Prices

The prices shown include UK VAT.

Prices shown on the website when you place your order will be the price you pay, subject to any additional charges for special deliveries or non UK customers.

Please note that some international orders may incur additional fees. These fees are controlled by each country’s internal shipping agents and are outside the control of Margaret Hills Clinic Ltd.

All products on the website are subject to price changes without notice.


Payment

Payments for goods via this website are by credit or debit card in pounds sterling. If you wish to pay by cheque please contact us to arrange this on 01926 854783.


Returns

If you change your mind about a product you can return the product unopened, undamaged and in its original packaging provided you contact us within 7 days of receiving your goods and we will issue a full refund. In this case you will be responsible for the cost of postage. In the unlikely event that any goods arrive damaged or opened, please contact us immediately and we will replace your order.

If you are returning a product because it is faulty we will issue a full refund and cover the cost of return postage.

All refunds will be issued within 30 days


Cancellation

You have the right to cancel your order within seven days of receiving your goods. If you wish to cancel your order, please contact us straight away. If we have not processed your order we will cancel it immediately. If your order has already been processed and posted, simply return it to us unopened within seven days and we will issue a full refund minus the cost of postage.

All refunds will be issued within 30 days.


Warranties

The products which we sell have been designed to comply with the statutory legal requirements and relevant safety standards of the United Kingdom. We can therefore make no representation or warranty that any product is compliant with health, safety or other legal requirements which apply outside the United Kingdom. The majority of products will be covered by a best before date detailed on the packaging. This date relates to the product's shelf life from the date of manufacture. The best before date does not relate to the shelf life of the product once opened.


Customer services

If you have an order query, please email us at support@margarethillsclinic.com, or telephone 01926 854783.


Privacy policy

Margaret Hills Clinic Ltd is committed to protecting your privacy. This statement explains our data processing practices and your options regarding the ways in which we use your personal information. When you use this site you agree that we may use your personal information for the purposes set out in this statement.
When you order a product, we will collect your name, contact and billing information, transaction and credit card information. We ask all customers to create an account when they order, this makes the ordering process simpler and return visits more convenient.

We will use this information solely to process your order and to deal with any queries.
We may periodically send promotional emails about new products, special offers or other information such as our newsletter, which we think you may find interesting, using the email address which you have provided. If you would prefer not to receive this please email: support@margarethillsclinic.com

We never share your information with third parties.

If you believe that any information that we hold to be incorrect or incomplete, or would like your information to be removed from our mailing lists, please email us at the above address.


External links

This website also contains a number of external links to other websites that we think may be of interest to you and we are not responsible for the content or privacy practises of such sites.
Security of information

We recognise the need to ensure that the information gathered through our website remains secure and our site has security measures in place to protect against the loss, misuse and alteration of the information under our control.


English Law

These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

August 2013